Ask a Doctor
Digital health consultation service
A special service for our members. We bring the convenience of online consultation and provide prescriptions which can be delivered to your doorstep.
Who is a member?
Customers who purchase products worth SG$58 and above from our portal kidsgainhealth.com Membership benefits will be valid for 30 days from the date of purchase. We will invite you to make a further purchase prior to the end of the membership to extend this period with another purchase of $58 worth of products from our website. Failing which the membership benefits would be paused.
1. How do you access online consults?
Every qualified member will be sent an email with the link to access the registration form to create an account with our Kidsgainhealth Eczema Clinic. Once a user account is created, you will be able to download and login with the apps provided below, from our partner, Mydoc.
2. What questions can I ask the healthcare professionals on the Kids GainHealth -MyDoc platform?
Mydoc doctors are GPs who can advice you on Child eczema related and basic health questions. They can proceed to provide a prescription, diagnostic referral, referral to specialists, medical certificate.
3. What if my preferred healthcare provider is not on your list of professionals?
MyDoc will provide professionals who are trained to use the platform. The healthcare professionals listed on our platform should not replace your existing providers and should be seen as an additional point of access to relevant medical information.
4. Do you have Dermatologist among your panel doctors?
No, our medical doctors can arrange for a dermatologist appointment through the portal.
5. Is the platform secure and private?
The MyDoc platform is a PDPA compliant platform that holds data on behalf of the user. Users are owners of their healthcare data and control access to it. Users have the option of sharing data with any healthcare providers on the platform. At all times, the user is able to see others with whom they have shared any individual health record.
6. How can I collect the prescription medicine?
For Self Pick up: You can collect it from your nearest approved Guardian pharmacies during their operating hours.
7. Can I request for delivery of prescription medicine?
Yes, we can arrange for delivery of prescription medicine and notify you on time of arrival. Delivery charges applied. It is typically within 4-6 hours between 9 am - 7 pm. If medical consultation was made after 7 pm the medications will be delivered on the next working day.
It was such a relief, to consult with a doctor online for my daughters eczema flareups as I ran out of prescription medication. Kids Gainhealth has offered an excellent service and I would highly recommend this to other parents. It saved me hours waiting to see a doctor at clinic.
After the initial set up process doctor is just a call away, and this gives me piece of mind in getting professional help. The doctor was very professional in asking about my child's health history and food allergies and prescribed medication accordingly. I received them with in 4 hours.
Please note that GainHealth will not hold your medical records while you opt to choose our digital health consultation service through our website. Medical Consultation is done by our partner, MyDoc.
Kids GainHealth is a healthcare platform that makes it convenient for you to access care on MyDoc which is an established online medical provider in Singapore.
Kids GainHealth members can access the digital health consultation service from Ask a Doctor at no additional charge, during their eligible membership period. This does not include the cost of prescribed medication and delivery charges.